Grow Your Key Talent – Page 9 – Rebecca Morgan’s Insights & Information for Enhancing Remote Teams

An inspiring story of sacrifice and hope

February 3, 2015January 16, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

We were entranced when we met 3-year-old Gaa at the Good Shepherd Sisters Hands of Hope sewing center in Nang Khai, Thailand during our Together We Can Change the World visit.

Gaa is an exuberant child, full of energy and laughter. He was the only child at the center as it’s for the adults working there.

So Gaa stood out as he played quietly by himself, or with us when we approached him. Soon after our arrival, I inflated a large pink balloon and presented it to him. I enjoyed watching his glee as he batted it around then hung on to it protectively.

I asked our guide why he was there since there were no other children present. I was told his story.

What if the person who saved your life said you changed theirs?

March 19, 2018January 15, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

If we were rescued at the last minute in a war-torn country, we would be eternally grateful to those involved in the rescue. Few — if any — of us would expect to hear the rescuer said we changed their life. But before I tell that story, let me give you some context.

A smile can yield unexpected kindness

December 18, 2018January 14, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

It was a beautiful sunny day in Vientiane, Laos. One of my travel buddies, Susan, and I decided to rent bicycles ($3/day) and explore the Mekong River shoreline bike path 3 blocks away. Most of the way we had the path to ourselves, but occasionally we’d come upon boy monks or other explorers. We carefully wove among the shoreline sidewalk restaurants until we came to the end of the paved path after an hour.

Shangri-La Bangkok has thought through the customer experience

February 2, 2015January 10, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

You expect 5-star hotels to provide more than basic amenities to their guests. But it is a joy to see how much a hotel’s designers think about the details of customer experience.

Unforeseen benefit of a chore

January 27, 2015January 9, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

Sometimes doing a chore you’re not thrilled with yields marvels you’d never imagine.

Would you still love your work after 60 years?

February 2, 2015January 8, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

In my travels with our non-profit group Together We Can Change the World I get the blessing of meeting some incredible people doing amazing things.

Rotary of Bangkok fund-raising seminar

February 3, 2015January 7, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

It was thrilling to speak at a special evening fund-raising program at the Bangkok Rotary. Four of our Together We Can Change the World presenters put together 15-minute presentations on our thoughts on becoming leaders in a global workplace. The 150 attendees were generous with their attention and praise. After a networking reception, two of … Read more

Lessons from New Year’s Eve in Bangkok

January 28, 2015January 2, 2015 by Rebecca Morgan, CSP, CMC, CVP, VMP

Some people tell me that I live an exciting life as I do some interesting things. However, I feel I live a pretty tame life with gusts of excitement. I’ve been feeling that left to my own devices, I take the mundane road.

If you feel similarly, perhaps you’ll take a page from my experience in Bangkok on New Year’s Eve and see if you can apply my lessons to your life.

Holiday gift idea

December 2, 2014 by Rebecca Morgan, CSP, CMC, CVP, VMP

Need a gift idea for someone who doesn’t need another tangible item and likes to help others? Buy a well in their honor for villagers in Cambodia. For only $300 we can build a well that will provide fresh water for up to 20 families, thus allowing them better hygiene, health and prosperity. They can grow … Read more

Are you giving lip service to great service at customer events?

January 21, 2015December 1, 2014 by Rebecca Morgan, CSP, CMC, CVP, VMP

Customers look at where you’re being congruent with what you say and what you do. When you say you believe the customer comes first yet act differently, the disconnect can be jolting.

When people are faced with conflicting information, they choose to believe the one that matches their view of the world. So if your inconsistencies are rare, people will continue to believe you are customer focused. But the more instances of inconsistencies, they will believe the opposite.

Recently, I attended a conference for 1500 bed and breakfast owners. The conference organizer is known in the industry for his focus on creating memorable guest experiences.

Yet, over and over again I noticed practices that weren’t congruent with the concept of guest comfort and regard.