Two Magic Words to Cool Tense Situations

by Rebecca Morgan, CSP, CMC on February 20, 2019

Rebecca Morgan quote Photo: Rebecca Morgan, Lake Tahoe, CA

 

Many disagreements are caused by misunderstandings. These can be as simple as someone not accurately hearing what the other said. Or they can be misinterpreting the other’s actions in the worst possible way.

Two words can head off escalating the misunderstanding into a full-fledged argument, with loud voices, emphatic inflection, and accusatory words.

Instead of declaring inaccurate conclusions, condemning perceived motives, and mischaracterizing behaviors, try these two words instead.

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Give Verbal Hugs

by Rebecca Morgan, CSP, CMC on February 13, 2019

Rebecca Morgan quote Photo: Rebecca Morgan, Queenstown, NZ

 

These days we have to be careful about touching people, yet we still want to embrace others, to show them we care about them.

Try a verbal hug* instead.

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Practice Micro-Connections Every Day

by Rebecca Morgan, CSP, CMC on January 13, 2019

Rebecca Morgan micro-connections quotePhoto: Rebecca Morgan, Gualala, CA

You may have heard the term “microaggression”—a form of bullying defined as brief exchanges that send denigrating messages to individuals because of their group membership. I believe we can broaden the definition to any subtle bullying—eye-rolling after someone’s comment, verbal digs and zings, ignoring someone’s suggestions in a meeting, and other disparagements. These can happen even when both parties are part of the same group.

We’ve all received these kind of disrespectful behaviors. They are designed to dismiss us, to put us down, to signal we don’t have value. Some of us have even perpetrated these, perhaps when younger and not conscious of the effect they have on others.

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Same-o, Same-o is Lame-o, Lame-o. Embrace Your Uniqueness!

by Rebecca Morgan, CSP, CMC on January 11, 2019

Rebecca Morgan Uniqueness quote

Photo: From the Mermaid Academy, Boracay, Philippines

Odd. Different. Weird.

Have you been called one (or more) of these? If so, you’re far from alone.

This may be a key to your success.

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Dependability Is a Superpower

by Rebecca Morgan, CSP, CMC on December 26, 2018

Photo: Rebecca Morgan with 5-year-old Luca in Kayseri, Turkey

  • My contractor said he was coming to fix my dishwasher Thursday afternoon. He never arrived. Nor did he call or text he wasn’t coming. So I waited.
  • The salesperson said she would call at 10 am. She didn’t. Nor did she email to alert me. So I waited.
  • The client asked me to hold a date for a speech to her team. He said he’d get back to me by Friday. He didn’t. I waited.

These are a few of the dozens of examples this year of people promising something then not following through.

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Cultivate Many Mini-Mentors

December 2, 2018

Tweet Photo: Rebecca Morgan, Taj Mahal, Agra, India What is a mini-mentor? Someone who advises you in one area of their expertise. Cultivate many of them. Why?

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Eschew Frivolous Talk. Seek Meaningful Conversation

November 8, 2018

Tweet   Frivolous: unworthy of serious attention; trivial; of little value. “And then he said…then she said…and then…and then…” and on and on. Have you been on the listening end of frivolous talk? You know it when you hear it, when someone prattles on and on about people you don’t know, will never meet, and […]

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Practice Micro-Connections Every Day

November 6, 2018

Tweet Photo: Rebecca Morgan, Gualala, CA You may have heard the term “microaggression”—a form of bullying defined as brief exchanges that send denigrating messages to individuals because of their group membership. I believe we can broaden the definition to any subtle bullying—eye-rolling after someone’s comment, verbal digs and zings, ignoring someone’s suggestions in a meeting, and […]

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A Formula for Growth

October 18, 2018

Tweet “Why stay we on the earth except to grow?” —Robert Browning Most people would agree with Browning. Unfortunately, growth doesn’t always come easily; often we feel “stuck.” If you’re feeling stuck, here’s a formula to help you get unstuck:

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