10 Ways to Enhance Psychological Safety on WFH Teams

by Rebecca Morgan, CSP, CMC, CVP on August 26, 2020

10 Ways to Enhance Psychological Safety on WFH Teams

    10 Ways to Enhance Psychological Safety on WFH Teams
  1. Ask how team members are coping.

    Regularly check in during one-on-ones by asking how they’re doing with life right now, not just your work life. Explain that if you know what’s concerning them, you might be able to help. (Note: although there are reports of people discussing their issues in group meetings, for privacy don’t ask this when others are listening.)

  2. Be compassionate.

Most people are more worried than usual: Will they get sick? Will a loved one get sick? Will they keep their job? Will their loved ones be financially OK through this? Gently show empathy, even if you don’t share their worries.

  1. Give team members grace.

If he’s usually prompt, but today he’s a little late for a meeting, allow that there is a very good reason. She didn’t put on her video in today’s meeting? Maybe she’s just not feeling up to being seen today. Don’t chastise them. Give them grace.

  1. Check if their workload is OK.

Many people are juggling more tasks than usual. If she is feeling stressed about this, she won’t be performing at her best. Ask her to set her own deadlines that she feels comfortable with (if possible).

  1. Provide flexibility.

If at all possible, allow team members to work during the hours that are best for them. If he can’t focus well before his toddler goes to bed at 8:00, don’t ask for items to be due at 5:00.

  1. Plan some team fun.

Some teams are organizing Friday happy hours with a loosely facilitated agenda. Ask team members to share for 1 minute: show us an object from your home and share a story about it; tell us about a favorite relative; show us a photo of your best vacation; tell us about the most unusual place you’ve visited.

  1. Send some appreciation.

This could be a hand-written note, a Starbucks gift card, or a healthy snack basket. Some managers send a Postmates gift certificate for team members to use for their weekly lunches together.

  1. Ensure they have needed tools.

Some companies provide a home office upgrade budget. Some offer an ergonomics counselor to prevent strains. Some organizations offer a monthly stipend to pay for better Internet.

  1. Schedule more frequent one-on-ones.

These can be as short as 10 minutes every day or two. Communication is critical when people don’t see each other every day. Ensure you’re checking in frequently not to micromanage, but to take the temperature of everyone’s well being and work flow.

  1. Address any interpersonal issues quickly.

If there’s an issue involving a team member, hear both people’s perspective. Smooth it out by reminding both parties that people are under unprecedented stress right now and we all have slips. Encourage them to give each other some slack. If appropriate, encourage them to talk it out with each other.

Take the Morgan Psychological Safety Survey to see how safe you feel on your team: bit.ly/MorganPSS

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A True Rock Star!

by Rebecca Morgan, CSP, CMC, CVP on July 28, 2020

I drove onto the rockery’s automobile scale so the staff could weigh my car before I added some flagstone pavers for my new garden paths. I carefully picked out 30 foot-sized flat stones so I could tend my plants when it’s muddy.

When I drove back onto the scale, a woman staffer looked at my car and said, “I’m taking it all in.” At first I didn’t know what she was talking about, but then realized she was looking at the red plastic “save the rhino” horn I’ve had on the front of my car since my 2014 visit to South Africa. I’ve added a tail out the trunk, and two black ears on either side of the windshield. I forget that this can be quite a sight. I told her I’ve made my car into the rhino-mobile to bring attention to the thousand rhinos killed each year by poachers. She nodded.

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Be my guest at my BrighTalk Global HR Summit digital keynote

by Rebecca Morgan, CSP, CMC, CVP on July 19, 2020

There’s no charge!

Leadership Lessons from Silicon Valley
Create High-Performing Remote Teams

How can you take lessons learned about team leadership from Silicon Valley companies and apply them to your work-from-home team? Rebecca will share research from Silicon Valley companies on how leaders create highly effective teams. You’ll learn Google’s 5 key components of top teams and how you can apply the top one to your teams, remote or not. You’ll hear ideas on how to adapt the ideas to those working from home. 

Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive TimesThis presentation is based on Rebecca’s recent book, Leadership Lessons from Silicon Valley. This program is applicable to any manager or leader wanting to create a high performing remote team, whether in Silicon Valley or not. 

Feel free to invite other managers and leaders to attend. (PDF flyer to send it to anyone)

Please join this free virtual keynote

Thur, Aug. 6, 10:00-11:00 am PT

RSVP: https://bit.ly/morganbrightalk

Free bonus Q & A session! Because of the anticipated large audience, there won’t be time to answer questions, so for an in-depth discussion, join us Fri,, Aug. 7, 10:00-11:00 am PT.

Login info. will be sent to Aug. 6 session registrants.

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Certified Virtual Presenter

by Rebecca Morgan, CSP, CMC, CVP on June 16, 2020

For years, I’ve loved traveling globally giving keynotes and training to clients. Now that we are unable to do that, I’m delighted to announce that I’ve passed the test for the Certified Virtual Presenter designation.

The certification assesses competency in audio/visual setup, virtual delivery, equipment, and more. When I earned this designation, I was only one of two in the world to hold all three designations: Certified Speaking Professional (CSP), Certified Management Consultant (CMC), and Certified Virtual Presenter (CVP), along with being one of the first 250 individuals to earn this designation. In the rapidly shifting world we’re experiencing now, I’m committed to providing high-quality presentations, whether in person or remotely. I’m honored to be one of the first to become a Certified Virtual Presenter!

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Arrogance Foils Excellence

by Rebecca Morgan, CSP, CMC, CVP on April 27, 2020

Arrogance foils excellence Sydney Park, AU, Photo: Rebecca Morgan

 

Have you encountered a know-it-all? Someone who seemingly knows much more than most on nearly all topics. Someone who would be loathe to utter, “I didn’t know that.” Someone who dismisses genuine experts. Someone who claims to an authority without any credentials or study (formal or informal) on the topic?

Perhaps you’re related to someone like this. Or married to one. Or can be one yourself.

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Ego Is a Renewable Resource

April 13, 2020

Tweet Ego is often thought of as a negative, as in “He has a big ego.” But the dictionary defines it as “a person’s sense of self-esteem or self-importance.” We value healthy self-esteem. Sometimes we are afraid to try something new, concerned that we’ll fail and our ego will take a hit, from our self-flagellation […]

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Reassessing During Your “Recessment”

April 5, 2020

Tweet I made up the word “recessment” to express my feelings — and perhaps yours — during this time of self-isolation, assuming you and your loved ones are well and practicing safe behaviors, and you aren’t an essential worker working outside the house. (Granted, “recessment” does not address the added element of fear for one’s […]

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Lessons Learned from Doing Stand-Up Comedy

December 2, 2019

Tweet In August, I decided I wanted to add more humor to my content-rich presentations. I can be funny among friends, but I was having trouble finding humor for my keynotes and trainings. I researched nearby stand-up comedy classes starting around Oct. 1. However, my friend Jeanne Robertson encouraged me to enter a video for […]

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Life Is a Self-Designed, Personal Growth Seminar

June 5, 2019

Tweet   Our lives have incredible highs and some heartbreaking lows. The former are exhilarating. In the moment you think, “How can life get any better?” The lows often involve blaming ourselves, feeling stupid, and being embarrassed for our part in the mishap. Or you condemn others, thinking they caused this setback. The difference between […]

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Stand Out As a True Professional

May 29, 2019

Tweet   What makes someone stand out as a true professional? Is it their deep knowledge of their job? Their pleasant attitude and cooperation? Their willingness to tackle tough topics and projects? The ability to creatively problem solve?

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