Would you still love your work after 60 years?

January 8, 2015

Tweet In my travels with our non-profit group Together We Can Change the World I get the blessing of meeting some incredible people doing amazing things.

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Rotary of Bangkok fund-raising seminar

January 7, 2015

Tweet It was thrilling to speak at a special evening fund-raising program at the Bangkok Rotary. Four of our Together We Can Change the World presenters put together 15-minute presentations on our thoughts on becoming leaders in a global workplace. The 150 attendees were generous with their attention and praise. After a networking reception, two […]

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Lessons from New Year’s Eve in Bangkok

January 2, 2015

Tweet Some people tell me that I live an exciting life as I do some interesting things. However, I feel I live a pretty tame life with gusts of excitement. I’ve been feeling that left to my own devices, I take the mundane road. If you feel similarly, perhaps you’ll take a page from my experience […]

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Holiday gift idea

December 2, 2014

Tweet Need a gift idea for someone who doesn’t need another tangible item and likes to help others? Buy a well in their honor for villagers in Cambodia. For only $300 we can build a well that will provide fresh water for up to 20 families, thus allowing them better hygiene, health and prosperity. They can […]

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Are you giving lip service to great service at customer events?

December 1, 2014

Tweet Customers look at where you’re being congruent with what you say and what you do. When you say you believe the customer comes first yet act differently, the disconnect can be jolting. When people are faced with conflicting information, they choose to believe the one that matches their view of the world. So if […]

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Why do we put up with bad service?

November 20, 2014

Tweet Many of us denounce bad service and announce we will not frequent businesses that have such service. Yet we sometimes do. Why?

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What’s your perfect world?

November 10, 2014

Tweet My friend professional speaker and author Scott Friedman has a mantra for working with others. As he explores how they will work together, he asks, “What does your perfect world look like for our working together?” The person then explains what needs to happen — or not happen — to be their idea of […]

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Ways to further infuriate an upset customer

October 1, 2014

Tweet I’m remodeling my kitchen and selected the granite fabricators based on my neighbors’ reports on their great customer service. I found that to be true all along the way until the end. When the granite was installed, we discovered they’d made the sink cutout template wrong so the overhang over the sink was right […]

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Are you unknowingly insulting others?

September 29, 2014

Tweet For 3 months I’ve interacted daily with my remodeling contractor. He’s a sweet, thoughtful man who goes out of his way to make sure I’m feeling good about his work. He recently shared with me that a new woman client refused to give him a key or use a lockbox at her house — […]

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What sayings are holding you back?

August 11, 2014

Tweet When I hear someone declare, “There’s nothing new under the sun” I want to scream, “Have you not been alive the last 10, 20, 30 or 40 years?” So much new has been invented you’d have to have been living under a rock to believe the trite saying they so adamantly express.

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