Please be my guest. We are allowing my contacts to attend this upcoming Leadership USA webinar which is usually only for members. I will share key information included in my most recent book, Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times. It will be interactive, and fast moving. If you’d like to … Read more
If you are responsible for developing leaders in your organization, I invite you to a March 28 breakfast briefing for my newest venture, Leadership USA-Silicon Valley. Here’s an overview. LUSA-SV member-company leaders can attend monthly in-person, day-long leadership seminars led by national thought leaders, leadership experts and bestselling authors. Members’ leaders can attend any sessions … Read more
I’ll be speaking at the ATD SF East Bay on Nov. 14 in Dublin. My program, “Work. Play. Give. – Creating a Thriving Workplace” is applicable not only for talent management managers, but for any manager. ATD is even offering a special price to encourage folks to bring their manager or any manager. Details are … Read more
My article, “14 Tips for Calming Upset Customers” was recently published in Better Business Focus magazine . Go to page 18 to read it. Better Business Focus October 2013
A pair of young men have started a service in our neighborhood to help fund their college education. They will do nearly any chore for $15/hr. I’ve engaged them to transport furniture, clean out my gutters, move all the furniture out of 3 rooms for floor refinishing, then move it back, trim bushes, wash my car and myriad other tasks.
They have a can-do attitude and never complain about the yuckiness of a task.
Join me for free Making Money In Your Jammies webinar. April 12, noon-1:00 PT. Register: http://bit.ly/InYRLC
I have entered a blogging contest to win $700 toward a global charity of my choice. If I win, the money will go to Widhya Asih Orphanage #4 through Together We Can Change the World and Give2Asia. Deadline is Friday, Dec. 16. There is no cost to you other than about 4 minutes to do … Read more
I am thrilled to conduct the first webinar hosted by Gold Stars Speakers Bureau. We had a good discussion of how to develop your key talent, even when budgets are tight (or non-existent) for any training or development. Watch the session.
In a recent “Calming Upset Customers” seminar, I explained why people go ballistic when angry.
“When we’re upset, we behave from our emotions and have cut off all rational thinking. A rational person would think, ‘How can I best accomplish my communication goal?’ It would not be by yelling or cursing at the person who can possibly find a solution.”
Afterward, the participants’ discussion made me realize that few people think about a communication strategy before they open their mouths. Most people just spew forth whatever crosses their mind, with little or no thinking or filter — especially when upset.
How can you not fall prey to this predisposition? How can you be more cognizant of your communication goal so you don’t get caught in emotional triggers?
I am honored to be recognized as a Top 10 Blogger by Toolbox for HR. They determined this by the number of people reading all of the blog postings and mine was in the top 10. How fun!