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Article in Better Business Focus

September 26, 2013 by Rebecca Morgan, CSP, CMC, CVP, VMP

My article, “14 Tips for Calming Upset Customers” was recently published in Better Business Focus magazine . Go to page 18 to read it.

Better Business Focus October 2013

Categories Uncategorized
The benefits of intentional chaos
Intriguing is good. Confusion isn’t.
rm-in-red-04-close-up.jpg

Bestselling author, trusted adviser to executives, international consultant, seminar leader, speaker

Rebecca"s Web site

Rebecca has been featured in/on:

Singapore’s





retained as Microsoft's workplace effectiveness spokesperson.

Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times

Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Timese

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Life Is a Self-Designed, Personal Growth Seminar

Life Is a Self-Designed, Personal Growth Seminar

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Calming Upset Customers

Calming Upset Customers

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Grow Your Key Talent:Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Grow Your Key Talent

"I read ‘Grow Your Key Talent’ and found it very helpful and will be applying to two people we have just hired. The ‘8 Steps’ section was particularly useful for me." —Andrew Grossman, Creative Director, CartoonResource.com

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Life’s Lessons: Insights and Information for a Richer Life

Life's Lessons

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Professional Selling: Practical Secrets for Successful Sales

Professional Selling

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Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight

Remarkable Customer Service

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Rebecca’s Quote Cards

Get Rebecca's wisdom on 34 quote cards to share among colleagues, post in the break room or in your office. Her original quotes are coupled with her original photos from around the world.            

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