Why would you deny your customers comfort?

imagesI was in the second leg of a trip from San Francisco to Singapore via Japan Airlines. Normally, I have no beef with JAL as I find their crews generally friendly and helpful.

After the first leg — an 11-hour flight where an equipment change landed me in a middle seat of three instead of the exit aisle I’d reserved, I was looking forward to my aisle seat on the second flight. It was still not comfortable for the 7-hour flight, but luckily I was in the back where the plane was more sparsely populated.

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