I’d been putting off buying an iPhone for several reasons, but a key one was the horror stories I’d heard about the AT&T customer service. I was a happy Verizon customer, often being amazed at the great customer service when I called in with a question.
My Verizon contract had ended. I waited a few more months to see if the iPhone would be available with other carriers after the initial 2-year monopoly. It didn’t. I could wait no longer. I pre-ordered mine on June 8, the first day orders could be placed.
I received a notice on June 12 that my number would be ported over to AT&T on the 19th, when I was slated to receive my iPhone. However, the number they were confirming would be transferred was my office number, not my cell phone number. This would not do.