We’ve just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges.
Leadership/Management
- Increase senior managers’ leadership skills
- Develop management and leadership skills in technical leads/supervisors
- Enhance management/leadership skills through year-long Management Academy
- Encourage industry executives to share best practices
Sales/Customer Experience
- Increase average revenue per customer
- Improve customer satisfaction scores
- Re-engineering the customer experience
- Increase skills in dealing with upset customers in high-volume call center
- Build ongoing customer service and team skills within key department
- Increase sensitivity and customer focus for airport Parking Control Officers (PCOs)
- Give CEO-conference attendees customer service solutions in highly customized keynote speech
- Turn parking cashiers into “Customer Service Ambassadors”
- Create increased customer awareness in all company event
- Transform key County department into customer-focused team
- Rekindle customer awareness with a custom-designed game show for all-company event
- Get new hires up and running quickly with self-study customer service training program