“Effectively Growing Your Key Sales and Service Talent: Are You Sunlight and Water or Just Manure?”
You know you have a huge competitive advantage in your sales and service representatives. They can either make your customer relationships bloom and grow or die on the vine. As a manager, you can make a huge difference in how your people nurture your customers.
You need to ask yourself some hard questions: Are your team members growing or shriveling? Are you enabling them to flourish or causing them to wilt? How can you grow your own skills as well as nourish those with whom you work? How can you ensure even exemplars to grow their skills?
If you’re like most entrepreneurs, managers or executives, you know if you aren’t enhancing your people’s customer contact skills, you’re going to lose your customers. Your competitors are like weeds — ready to overtake your best customers – and perhaps your stellar employees.
You need to keep your and your team members’ skills sharp, but not sure how to do that on a limited (or no) budget. Rebecca will share her thoughts on keeping growing to thrive and not let your business die from lack of tending.
Rebecca will discuss:
· Why your best sales and service employees may be ready to leave – and your best customers might go with them
· Why maintaining status quo means you’re losing ground
· How you can develop your people with limited – or no – budget
· How to get the highest ROI from any development effort
Thursday, June 10
11 AM (PDT)/2 PM (EDT)