I stood in line today watching two clerks helping customers. There were five people in front of me and ten behind me. The clerks seemed to have molasses in their veins.
As they chit-chatted with the customers, I noted that normally I’d think they were being friendly. But they weren’t working while they chatted and if the customer was filling out a form, the chatting took him/her away from the task, so it took much longer than needed for the line to move.