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Article on customer complaints

February 22, 2011 by Rebecca Morgan, CSP, CMC, CVP, VMP

Read the AmEx OpenForum article interviewing me on “4 Steps for Handling a Surge in Customer Complaints.”

Categories customer service Tags customer complaints, customer service, education and training, Management Training, training and development, training consultant, training program
Presentation tip: Channeling Jerry Lewis
Do you finesse — or just frustrate?
rm-in-red-04-close-up.jpg

Bestselling author, trusted adviser to executives, international consultant, seminar leader, speaker

Rebecca"s Web site

Rebecca has been featured in/on:

Singapore’s





retained as Microsoft's workplace effectiveness spokesperson.

Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times

Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Timese

Order the eBook $10

Life Is a Self-Designed, Personal Growth Seminar

Life Is a Self-Designed, Personal Growth Seminar

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Calming Upset Customers

Calming Upset Customers

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Grow Your Key Talent:Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Grow Your Key Talent

"I read ‘Grow Your Key Talent’ and found it very helpful and will be applying to two people we have just hired. The ‘8 Steps’ section was particularly useful for me." —Andrew Grossman, Creative Director, CartoonResource.com

Order the eBook $10
Order the printed book $16

Life’s Lessons: Insights and Information for a Richer Life

Life's Lessons

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Professional Selling: Practical Secrets for Successful Sales

Professional Selling

Order from Amazon $16

Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight

Remarkable Customer Service

Order the eBook $10

Order the printed book $16

Rebecca’s Quote Cards

Get Rebecca's wisdom on 34 quote cards to share among colleagues, post in the break room or in your office. Her original quotes are coupled with her original photos from around the world.            

Details and order. $16
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