Most customer service people don’t really want to think they sell, so they resist it, despite your efforts. You may have heard me talk about this issue in one of my presentations.
We know how to solve this problem in a webinar that customer service people will attend with enthusiasm and use what they learn … the next day.
This unique webinar series teaches advanced customer service skills AND encourages people to up-sell and cross-sell as part of providing great customer service.
Learn more…