Case Studies

A client called yesterday to ask me to work with her front-line supervisors. She described their weak areas that needed shoring up. As she described the litany of inadequacies, it occurred to me that no matter how much I coached them, I wasn’t there to see them every day. Someone needs to be on-site to … Read more

Yesterday a colleague wanted my input on a training program she was designing. She said she needed to design a 4-hour course on communication styles, on which I have expertise. When I asked what the client wanted the training to accomplish, she didn’t know. When I asked then why a 4-hour course, she said that’s … Read more