Arrogance foils excellence
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Bestselling author, trusted adviser to executives, international consultant, seminar leader, speaker
Rebecca has been featured in/on:
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Singapore’s
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retained as Microsoft's workplace effectiveness spokesperson. Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times
Order the eBook $10
Life Is a Self-Designed, Personal Growth Seminar
Calming Upset Customers
Grow Your Key Talent:Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff
"I read ‘Grow Your Key Talent’ and found it very helpful and will be applying to two people we have just hired. The ‘8 Steps’ section was particularly useful for me." —Andrew Grossman, Creative Director, CartoonResource.com
Order the eBook $10
Order the printed book $16Life’s Lessons: Insights and Information for a Richer Life
Professional Selling: Practical Secrets for Successful Sales
Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight
Rebecca’s Quote Cards
Get Rebecca's wisdom on 34 quote cards to share among colleagues, post in the break room or in your office. Her original quotes are coupled with her original photos from around the world.
Details and order. $16
Managers Discussion Guide Program
Make your staff meetings come alive in 20-30 minutes per month, with no prep by you! The Managers Discussion Guide Program focuses on 12 customer service topics. "We are getting much better comments from our customer base and I attribute it to these sessions!"
—Barbara Laskin