
Many disagreements are caused by misunderstandings. These can be as simple as someone not accurately hearing what the other said. Or they can be misinterpreting the other’s actions in the worst possible way.
Two words can head off escalating the misunderstanding into a full-fledged argument, with loud voices, emphatic inflection, and accusatory words.
Instead of declaring inaccurate conclusions, condemning perceived motives, and mischaracterizing behaviors, try these two words instead.