Don’t Make Decisions for Me Without Consulting Me

September 20, 2018

Tweet It happens at work: “She won’t want to be on the committee. She’s too busy.” “He wouldn’t like this new project. He likes what he’s doing now.” “He has a family at home so won’t want to take the trip to visit the new customer.” “She doesn’t like public speaking so we shouldn’t ask […]

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Why Venting is Toxic

August 30, 2018

Tweet “I need to vent” is an oft-heard expression when one is frustrated. Great that the person is clear on what they need. However, they often vent indiscriminately to whomever is within earshot. I’ve had strangers express their frustration to me, even though the cause of their angst had nothing to do with me. Venters […]

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Stop Offering Feedback

August 23, 2018

Tweet I’m sure I’m not the only one who bristles when someone asks, “Can I give you some feedback?” It’s usually unsolicited advice about something the giver feels you did wrong.Rarely is there any inquiry first into your reasoning for the behavior, just, in essence, “You did something I don’t like.” It is often focused […]

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Article in Malaysia’s Leaderonomics Magazine

June 30, 2018

Tweet I’m honored to have my article, “When You Need to Give a Hug” in this week’s Leaderonomics Magazine. It’s about my encounter with a sobbing woman in an elevator. See the attached.

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Join Aug. 10 webinar

June 7, 2018

Tweet Please be my guest. We are allowing my contacts to attend this upcoming Leadership USA webinar which is usually only for members. I will share key information included in my most recent book, Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times. It will be interactive, and fast moving. If you’d like […]

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Innovation to Help Engineers Get Closer to Customers

March 22, 2018

Tweet As a consumer, you may commonly hear yourself express your frustration with software, a website or an app. “What were they thinking?” you may ask when something doesn’t work as you think it should. Some companies involve customers during the design phase, holding focus groups, talking to end users, or watching how customers use […]

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Briefing and networking lunch March 28

March 17, 2018

Tweet If you are responsible for developing leaders in your organization, I invite you to a March 28 breakfast briefing for my newest venture, Leadership USA-Silicon Valley. Here’s an overview. LUSA-SV member-company leaders can attend monthly in-person, day-long leadership seminars led by national thought leaders, leadership experts and bestselling authors. Members’ leaders can attend any […]

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Your Conscientiousness Determines Your Success

March 13, 2018

Tweet   Your level of conscientiousness has more effect on your life than you might have thought. It can determine many success factors, including your income, job satisfaction, health and even marital happiness. If you have a high conscientiousness level and those around you don’t, you’ll experience a lot of frustration. You’ll be continually faced […]

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Get Higher ROI from Staffs’ Attendance at Learning Events

March 2, 2018

Tweet Many managers are not getting the highest ROI from their staffs’ attendance at any training event. Typically, the manager asks the employee to attend an event with little discussion about why. Or the employee asks to take a class or go to a conference and the manager approves it — again with little, if […]

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Interviewed on NZ TV show

January 29, 2018

Tweet Last April, when I was speaking in Auckland, NZ, I was invited to be on the Cath Vincent TV show. I shared my philosophies on improving one’s communication skills. Here’s the 7-minute segment.

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