strategic customer service

Unexpected gift delights new customer

by Rebecca Morgan, CSP, CMC on August 15, 2015

Are your customers waiting needlessly?

by Rebecca Morgan, CSP, CMC on July 30, 2015

Try vs make a decision

by Rebecca Morgan, CSP, CMC on July 15, 2015

Do you jump off the side or take the stairs?

by Rebecca Morgan, CSP, CMC on June 30, 2015

Surprise your customers with a wow experience

by Rebecca Morgan, CSP, CMC on June 14, 2015

Using activities to spawn insights

by Rebecca Morgan, CSP, CMC on May 31, 2015

Sewing up customer loyalty

by Rebecca Morgan, CSP, CMC on May 25, 2015

Why would you deny your customers comfort?

by Rebecca Morgan, CSP, CMC on May 17, 2015

When you need to give a hug

by Rebecca Morgan, CSP, CMC on July 6, 2014