cutomer service

Bestselling author
Trusted adviser, consultant, seminar leader, speaker

Rebecca's web site

Rebecca has been featured in/on:

Singapore’s Straits Times
Malaysia's Star newspaper
Brunei Times
Borneo Bulletin

retained her as their workplace effectiveness spokesperson.

Rebecca's coaching for speakers and entrepreneurs
SpeakerNet News -- Resource for speakers, trainers and authors and entrepreneurs

Learn what upset customers want, how to calm them, and how to retain their business. Having sold over 250,000 copies, this business best seller has been featured in/on Oprah Winfrey, 60 Minutes, USA Today, Home Office Computing, and National Public Radio.
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Grow Your Key Talent

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.
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Life's Lessons: Insights and Information for a Richer Life

Rebecca imparts her wit and wisdom in this captivating book as she shares her experiences and discusses sage lessons with her readers. She speaks as if she were sitting next to you, sharing her insights conversationally and with humor. She is simultaneously humorous and profound.
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Professional Selling: Practical Secrets for Successful Sales

You'll learn how you can close more sales. It covers how to get prospects, make cold calls, get down to business, close for commitment, overcome objections, understand what your prospect wants, manage your paperwork and follow up easily. Sold over 200,000 copies.
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Remarkable Customer Service...And Disservice

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customer's delight.
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Order this book $15

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