Follow-
Bestselling author, trusted adviser to executives, international consultant, seminar leader, speaker
Rebecca has been featured in/on:
Singapore’s
Malaysia's Star newspaper
retained as Microsoft's workplace effectiveness spokesperson. Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times
Calming Upset Customers
Grow Your Key Talent:Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff
"I read ‘Grow Your Key Talent’ and found it very helpful and will be applying to two people we have just hired. The ‘8 Steps’ section was particularly useful for me." —Andrew Grossman, Creative Director, CartoonResource.com
Life’s Lessons: Insights and Information for a Richer Life
Professional Selling: Practical Secrets for Successful Sales
Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight
Managers Discussion Guide Program
Make your staff meetings come alive in 20-30 minutes per month, with no prep by you! The Managers Discussion Guide Program focuses on 12 customer service topics. "We are getting much better comments from our customer base and I attribute it to these sessions!"
—Barbara Laskin