Rebecca Morgan’s Insights & Information For Developing Your Star Staff
Internet radio hosts Brian Sullivan and Tim O’Brien interviewed Rebecca on her newest books, Remarkable Customer Service…And Disservice and Grow Your Key Talent. Listen to the lively banter about these two important topics.
Just right-click (Mac: option-click) to download this 25-minute session to load into your MP3 player.
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Bestselling author
Trusted adviser, consultant, seminar leader, speaker
Rebecca has been featured in/on:
Singapore’s Straits Times
Malaysia's Star newspaper
Brunei Times
Borneo Bulletin
retained her as their workplace effectiveness spokesperson.
Rebecca's coaching for speakers and entrepreneurs
SpeakerNet News -- Resource for speakers, trainers and authors and entrepreneurs
Calming Upset CustomersLearn what upset customers want, how to calm them, and how to retain their business. Having sold over 250,000 copies, this business best seller has been featured in/on Oprah Winfrey, 60 Minutes, USA Today, Home Office Computing, and National Public Radio.
Order this book $15
Grow Your Key Talent
Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.
Order this eBook $10
Order this book $15
Life's Lessons: Insights and Information for a Richer Life
Rebecca imparts her wit and wisdom in this captivating book as she shares her experiences and discusses sage lessons with her readers. She speaks as if she were sitting next to you, sharing her insights conversationally and with humor. She is simultaneously humorous and profound.
Order this eBook $10
Order this book $15
Professional Selling: Practical Secrets for Successful Sales
You'll learn how you can close more sales. It covers how to get prospects, make cold calls, get down to business, close for commitment, overcome objections, understand what your prospect wants, manage your paperwork and follow up easily. Sold over 200,000 copies.
Order this book $15
Remarkable Customer Service...And Disservice
This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customer's delight.
Order this eBook $10
Order this book $15
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