Having lost a hard drive for the first time ever, I was just as impressed with the folks at the Genius bar who helped me sort things out, get everything I thought I had lost reinstalled, and even installed a piece of Adobe software I needed for another program. They were super, and very patient with all my questions.

When I commented to the new store manager, she was delighted I was so pleased. As we talked, I discovered she was a fairly new hire. Her previous job had been at Starbucks. “A perfect fit,” was my response. My friend only asked how she could manage a computer store when she didn’t have a technical background.

“It’s the same customer service model!” was my reply.