Charming hospitality at rustic resort

by Rebecca Morgan, CSP, CMC on May 5, 2009

My cottage at KTM Resort

My cottage at KTM Resort

After conducting a day-long seminar on Interpersonal Communications in Batam, Indonesia, I decided to relax for a few days at the island’s rustic but peaceful ocean front KTM Resort. The manager, Ms. Rina, took very good care of me, situating me in a deluxe family cottage on the water. The spacious 4-bed, two-bathroom cabana had a kitchenette and large balcony overlooking the lagoon and ocean. Additionally, the staff, especially Ryan, the assistant front desk manager, and Glenn, the rooms manager, made sure my every desire was fulfilled.

In fact, Glenn informed me that the shell-flower arrangements I admired that adorned the lobby were made on site. When I asked if I could buy some, I was told they weren’t for sale. When I asked if I could commission the artist to make a few as souvenirs of my wonderful stay, Glenn graciously said he’d arrange it. Before my departure, Glenn and Rina presented me with a dozen lovely shell flowers in various colors and styles, which now decorate my home reminding me of their generous hospitality. They introduced me to the artist who would take nothing for his efforts.

Sunset from my cottage

Sunset from my cottage

A highlight was sitting on my balcony each evening watching the sun set over another Indonesian island, the lights of Singapore twinkling is in the distance as gigantic freighters ply the freeway of the Straits. I was amazed at how fast these behemoths move. Smaller motor boats crisscrossed the channel to other nearby islands and Singapore.

glen-rina-rm-mr-ngTopping off my trip, Mr. Ng, the night manager, escorted me to the ferry terminal to help me navigate my way through the process. While I could have figured it out on my own, I appreciated the luxury of having someone else negotiate checking my bags, buying my ticket, and even escorting me through Customs and all the way down the gangplank to board the boat. Mr. Ng seemed to know all the workers so my departure was seamless and stress free. Now that’s hospitality!

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{ 1 comment… read it below or add one }

Joice K.Oldenburg June 4, 2009 at 10:10 pm

Hi, Rebecca, My name is Joice, I would like to know you, I am so glad to read your story about your visit to Batam Island, and I am so proud that my son, Glenn taking care of you nicely. He told me alots about you, that you are very nice lady. Last February 2009,I was visiting Glenn in Batam too. But I went to Manado, North Celebes to my home town, Surabaya, Jakarta, back to Batam, Singapore and back to LA,
I hope you have a wonderful time, Sincerely, Joice ( Glenn Mom).

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