Do you expect your customers to know your processes?

by Rebecca Morgan, CSP, CMC on July 13, 2010

Organizations can assume that their customers are as educated on their internal processes as their employees are. This assumption will cause customer alienation if practiced too frequently.

Continue reading “Do you expect your customers to know your processes?” »

{ 0 comments }

Get your free $650 personal 360 report for leaders

by Rebecca Morgan, CSP, CMC on June 23, 2010

I’m thrilled to offer qualifying clients a free 360 report and consultation (combined value of $650) for a leader in their organization.

When I’ve conducted 360 reports with past clients, it has always spawned insights that have helped the leader see how others perceive them. With this new tool from Inscape Publishing and the subsequent consultation with me, you’ll see what you’re doing well, and where you could make adjustments to be even more effective. If you’ve never had a 360 report for yourself, or want to compare this to past 360 reports, here’s your opportunity.

For a limited time and for the first 10 qualified clients, I’m offering this valuable assessment absolutely free. Your “fee” is to take a brief online survey of your impressions of the instrument.

Here’s how it works:

{ 0 comments }

Watch the webinar recording

by Rebecca Morgan, CSP, CMC on June 12, 2010

If you missed my live webinar for Citrix called “Effectively Growing Your Key Sales and Service Talent: Are You Sunlight and Water or Just Manure?” you can watch the recording for free.

{ 0 comments }

When is it bad news that the economy is picking up?

by Rebecca Morgan, CSP, CMC on June 10, 2010

Today an Associated Press article reported how more people quit their jobs in the last three months than were laid off. This is great news for the economy as it means people are confident about getting a new job — or they’ve already secured a new job.

So how could this be bad news?

It’s not bad news for the individuals, nor for their new companies.

{ 0 comments }

Featured in new magazine

by Rebecca Morgan, CSP, CMC on June 6, 2010

My fabulous graphic artist Kimb Mason has produced a new magazine, “Today’s Professional Speaker” to showcase her many speaker clients. This inaugural issue features articles for newer speakers. She asked me to contribute my article, “Thriving In Today’s Business Climate.”

Download your free copy today.

{ 0 comments }

← Previous Entries