Why Venting is Toxic

by Rebecca Morgan, CSP, CMC on August 30, 2018

“I need to vent” is an oft-heard expression when one is frustrated.

Great that the person is clear on what they need.

However, they often vent indiscriminately to whomever is within earshot. I’ve had strangers express their frustration to me, even though the cause of their angst had nothing to do with me.

Venters say it makes them feel better to get their upset off their chest. I think of it like coughing without covering your mouth — it makes you feel better to release what needs to be released, but you are spreading your negative thoughts to those around you, most of whom don’t want to hear it. So while it may make *you* feel better, it makes other innocent bystanders feel worse.

You are spreading your bad vibes to others who may be inflicted. They may be having a perfectly fine day until you dump your vexation onto his/her head. Some may slough it off, but others will allow it to taint their mood. Do you really want to do that — leave bad emotions in your wake?

So what to do if you find it useful to express your frustration to others? Here are some options:

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Stop Offering Feedback

by Rebecca Morgan, CSP, CMC on August 23, 2018

I’m sure I’m not the only one who bristles when someone asks, “Can I give you some feedback?” It’s usually unsolicited advice about something the giver feels you did wrong.Rarely is there any inquiry first into your reasoning for the behavior, just, in essence, “You did something I don’t like.” It is often focused on what you have already done, feeling like criticism for something you now cannot change, rather than suggestions for moving forward.

Some feedback is completely unhelpful. When someone writes a generality on a presentation evaluation, or passes on a third-party opinion, there’s no way to ask questions for clarification on what was offensive and how you could make it less so.

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Article in Malaysia’s Leaderonomics Magazine

by Rebecca Morgan, CSP, CMC on June 30, 2018

I’m honored to have my article, “When You Need to Give a Hug” in this week’s Leaderonomics Magazine. It’s about my encounter with a sobbing woman in an elevator. See the attached.

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Join Aug. 10 webinar

by Rebecca Morgan, CSP, CMC on June 7, 2018

Please be my guest. We are allowing my contacts to attend this upcoming Leadership USA webinar which is usually only for members.

I will share key information included in my most recent book, Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times. It will be interactive, and fast moving.

If you’d like to attend, please email me for the passcode. Space is limited, so reserve your space ASAP. Details here.

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Innovation to Help Engineers Get Closer to Customers

by Rebecca Morgan, CSP, CMC on March 22, 2018

As a consumer, you may commonly hear yourself express your frustration with software, a website or an app. “What were they thinking?” you may ask when something doesn’t work as you think it should.

Some companies involve customers during the design phase, holding focus groups, talking to end users, or watching how customers use a product during beta testing. But few (in my experience), make a concerted effort to increase the designers’ understanding of current customers’ issues. SurveyMonkey has taken this approach as part of their customer-centric philosophy.

In a recent discussion, Jill Sonderby, SurveyMonkey’s Senior Program Manager, Talent Development, shared two programs that help engineers — as well as anyone in the company — have a greater connection to their customers’ experience.

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Briefing and networking lunch March 28

March 17, 2018

Tweet If you are responsible for developing leaders in your organization, I invite you to a March 28 breakfast briefing for my newest venture, Leadership USA-Silicon Valley. Here’s an overview. LUSA-SV member-company leaders can attend monthly in-person, day-long leadership seminars led by national thought leaders, leadership experts and bestselling authors. Members’ leaders can attend any […]

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Your Conscientiousness Determines Your Success

March 13, 2018

Tweet Your level of conscientiousness has more effect on your life than you might have thought. It can determine many success factors, including your income, job satisfaction, health and even marital happiness. If you have a high conscientiousness level and those around you don’t, you’re going to experience a lot of frustration. You will be […]

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Get Higher ROI from Staffs’ Attendance at Learning Events

March 2, 2018

Tweet Many managers are not getting the highest ROI from their staffs’ attendance at any training event. Typically, the manager asks the employee to attend an event with little discussion about why. Or the employee asks to take a class or go to a conference and the manager approves it — again with little, if […]

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Interviewed on NZ TV show

January 29, 2018

Tweet Last April, when I was speaking in Auckland, NZ, I was invited to be on the Cath Vincent TV show. I shared my philosophies on improving one’s communication skills. Here’s the 7-minute segment.

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Nov. 14 ATD SF East Bay

November 7, 2017

Tweet I’ll be speaking at the ATD SF East Bay on Nov. 14 in Dublin. My program, “Work. Play. Give. – Creating a Thriving Workplace” is applicable not only for talent management managers, but for any manager. ATD is even offering a special price to encourage folks to bring their manager or any manager. Details […]

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