Help Others Be a Hero

by Rebecca Morgan, CSP, CMC on September 29, 2017

I ordered new business cards 10 days ago, paying extra to ensure they would arrive in time for a conference I’m attending next week on Wed.
 
This morning (Friday) I received a call from a woman in Memphis saying she had received my business cards! I immediately called the printer, explains the situation and that I needed the cards by Tues. for the conference. The rep said their records showed my cards will be delivered later today. I said, great if they do, but what if I receive her order instead? The rep said he could see a image of the cards and they are mine.
 

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Are You Interpreting Words Differently?

by Rebecca Morgan, CSP, CMC on September 13, 2017

I always find it interesting that two people can interpret the same words differently. I almost missed meeting up with an old friend because of this.

Her email said, “Let’s meet at our place.” She and I often meet at a parking lot, then drive to our destination together to save finding parking for two cars. I thought this parking lot was “our place.”

When I called to see if she could meet a few minutes earlier, I asked why she wanted to meet at the parking lot since it was farther away from our destination. She said she didn’t mean the parking lot, but meant her house! The “our place” she referenced was her and her husband’s “place,” not her and my “place.” I’m so glad I called and clarified!

Have you experienced interpreting the same words differently?

 

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Making a Difference at 95

by Rebecca Morgan, CSP, CMC on August 22, 2017

Sr Mary with Bill Taylor

Most of the people I know want to make a contribution to others’ lives. They are vigilant around how they can be helpful to others, whether that’s a compassionate ear when someone is having a rough time, volunteering for hours to help others in need, or raising money for good causes.

At some point in our lives, many people’s commitment to contribution can fade, as other priorities take precedent, whether that’s time with family or job, hobbies, or failing health.

So imagine my delight to meet 95-year-old Sister Mary Hayden in 2014 when I visited her Good Shepherd Sisters home in Nong Khai, Thailand as part of our Together We Can Change the World tour. We were escorted to a meeting room where Sr Mary was awaiting us. She put aside her project — cutting out angels to be incorporated into crafts that were sold in shops and online to support the GSS homes and village programs.

Later, one of the long-time staff told me that Sr Mary helped with the crafts projects as much as she could. She didn’t like to sit idly watching TV when she could do something to help others, no matter how small. So when she wasn’t talking to others who came to her for advice or comfort, she put her hands to work. She knew her part of the craft woud mean less work for others and the finished product’s sale would benefit those she’d worked decades to help.

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Honesty Continuum

by Rebecca Morgan, CSP, CMC on August 22, 2017

I was interviewed by Leaderomics in Kuala Lumpur, Malaysia, on a key concept in my Authentic Leadership program.

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How to Disagree Agreeably

by Rebecca Morgan, CSP, CMC on August 16, 2017

  • Your new co-worker is proposing a project that was tried before she arrived and failed.
  • Your boss suggests a direction you think will be a disaster.
  • Your lunch-mate is sharing a “fact” you know has been debunked.

Situations like these are commonplace. Someone says something you either know to be wrong or with which you disagree. How you respond determines how you will be perceived by them and others present, as well as how receptive they will be to hearing your point of view.

What you say next and how you say it set the tone.

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Save Time by Modifying Your Conversational Style

August 14, 2017

Tweet I’ve noticed a lot of people — maybe 90% — aren’t very conscious of their conversational habits. The most common habit I’ve noticed is no awareness of the relevance of what the speaker is saying to their conversational partner. I began to wonder how much more productive we would be if we focused our […]

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Podcast interview available

October 7, 2016

Tweet I am pleased to share Pete Mockaitis’ interview of me on his “How to Be Awesome at Your Job” show. https://awesomeatyourjob.com/070-upgrading-your-level-of-service-with-rebecca-morgan/

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Do your staff have wisdom?

March 23, 2016

Tweet I work closely with a tech company which isn’t a client. They have thousands of employees around the world. Their headquarters houses a few thousand. Because I am a super-user of their site, I get asked to participate in special programs — some beta tests, some educating new, seasoned and prospective users. The few […]

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Get Your Requests Granted More Often

March 9, 2016

Tweet Most of us need to enlist others outside of our team to help accomplish some tasks. Since the others are not required to say yes, you must finesse how you ask. In fact, even if the person is on your team, s/he may not be obligated to help you if what you’re asking is […]

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Conversational Drifters

March 8, 2016

Tweet At a recent business meeting of 8 people, one participant was unaware that his ramblings were irritating others. He spoke aloud whatever crossed his mind – when he had the floor, he got a text and mentioned it was from his wife. He further explained that his was was upset about her boss and wanted his […]

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